In the world of analytical science, few things grind a lab to a halt faster than an LC-MS or GC-MS instrument failure. When a turbo pump fails mid-run, or your LC-MS calibration drifts just before a client audit, the clock starts ticking — not just on data, but on productivity, compliance, and revenue. For laboratories that can’t afford extended downtime, Nautilus Precision has become a trusted name across Canada and the northern U.S. for fast, expert mass spectrometry repair services.
Precision Under Pressure: Who We Are
Founded on the principle that every lab deserves world-class technical support — without vendor lock-in or inflated service contracts — Nautilus Precision delivers full-spectrum support for LC-MS and GC-MS systems, as well as HPLC/UPLC instruments and supporting vacuum infrastructure.
We’re not a reseller. We’re a multi-vendor field service partner, meaning we work across the most trusted brands — SCIEX, Agilent, Waters, Thermo Fisher, Shimadzu — providing transparent, reliable maintenance, repair, and qualification that meets or exceeds OEM standards.
From local labs in Toronto and Montréal to pharmaceutical hubs in Boston and Chicago, we’re redefining how analytical instruments stay operational, compliant, and cost-efficient.
Our Core Expertise
1. Emergency LC-MS Repair (24–48 Hour Response)
When an LC-MS goes down, every hour matters. That’s why our emergency LC-MS repair service prioritizes rapid diagnostics and same-day or next-day on-site response in most regions of Canada. Whether it’s a failed turbo pump, vacuum leak, or ion source issue, we come equipped with replacement parts, specialized tools, and OEM-trained expertise to get you running again.
Our rapid response teams cover:
- Greater Toronto Area (GTA) & Golden Horseshoe
- Montréal / Québec City
- Ottawa & Eastern Ontario
- Calgary, Edmonton, Vancouver, and beyond
We also provide scheduled service routes throughout the Eastern U.S. and Midwest, including Boston, New York, Philadelphia, Chicago, and Detroit.
2. Preventive Maintenance for LC-MS and GC-MS
Regular maintenance is the backbone of reliable data. Nautilus Precision offers customized preventive maintenance (PM) programs that go beyond basic cleaning — covering vacuum performance checks, calibrations, leak testing, and electronics inspection.
Whether you’re running a single SCIEX 4500 or a multi-instrument Agilent suite, our PM plans reduce unscheduled downtime by catching problems before they become failures.
Key advantages include:
- Fixed-fee or contract-based options
- Documentation aligned to GxP, ISO-17025, and CLIA standards
- Scheduling flexibility for academic, clinical, and industrial clients
If you’re searching for LC-MS service and maintenance that combines precision with compliance, our programs are designed with exactly that balance in mind.
3. Calibration, Qualification, and Validation (IQ/OQ/PQ)
For regulated environments, instrument performance isn’t just about results — it’s about proof. Nautilus Precision provides mass spectrometer calibration and IQ/OQ/PQ validation services tailored to your compliance framework.
Our documentation is ready for regulatory review — clear, complete, and traceable. Each step follows SOPs that meet global quality system requirements, ensuring your data integrity stands up to any inspection.
We specialize in preparing labs for:
- FDA / Health Canada audits
- ISO-17025 accreditation
- GMP/GLP inspections
- Internal and client-driven quality audits
4. Instrument Relocation and Re-Qualification
Moving an LC-MS or GC-MS isn’t as simple as unplugging and reinstalling — it’s a process that requires vacuum sealing, calibration stability checks, and complete re-qualification at the new site.
Our instrument relocation and re-qualification service ensures zero data loss and full regulatory continuity. Whether you’re moving a single SCIEX Triple Quad across the hall or relocating a full Agilent LC-MS suite from Toronto to Montréal, we manage everything — from logistics to post-install IQ/OQ.
5. Turbo Pump Replacement and Vacuum System Support
A failed turbo pump can cripple your entire analytical workflow. Nautilus Precision carries and installs replacement pumps compatible with SCIEX, Agilent, Waters, and Thermo systems — ensuring OEM-level performance at competitive pricing.
We also service backing pumps, check for leaks, replace seals, and re-balance vacuum loads for long-term stability.
6. Service Contracts and Multi-Vendor Maintenance Plans
For labs managing multiple platforms, a single service provider means fewer headaches and lower costs. Our mass spectrometry service contracts consolidate LC-MS, GC-MS, and HPLC maintenance under one agreement — with transparent SLAs, priority response times, and predictable budgeting.
Contract benefits:
- Multi-vendor coverage (SCIEX, Agilent, Waters, Thermo, Shimadzu)
- Guaranteed response times (as fast as 24 hours)
- Preventive maintenance, emergency repairs, and calibration included
- Pooled-risk models to minimize cost per instrument
For high-throughput environments like CROs, CDMOs, and clinical labs, this approach ensures data continuity without the complexity of managing multiple vendors.
Why Labs Across Canada Trust Nautilus Precision
1. Multi-Vendor Expertise, Single Point of Accountability
We’re fluent in multiple instrument languages — from SCIEX’s Analyst software to Agilent’s MassHunter and Thermo’s Xcalibur. This technical depth lets us handle hybrid systems, mixed brands, and aging platforms seamlessly.
2. Faster Mean Time to Repair (MTTR)
Our technicians are strategically positioned in the GTA, Québec, and Western Canada, ensuring rapid dispatch and localized part inventory. Many issues are resolved within 48 hours — significantly reducing downtime.
3. Audit-Ready Documentation
Every service, from mass spec calibration to IQ/OQ/PQ validation, includes traceable documentation aligned to GxP and ISO-17025 standards. This means no scrambling before audits — everything is already compliant.
4. Transparent Pricing and SLAs
We don’t believe in hidden costs. Clients receive fixed-fee quotes, clear timelines, and transparent service level agreements. What we quote is what you pay — and what you get is always high-quality work.
5. Nationwide Coverage, Personalized Support
From Toronto to Vancouver, Montréal to Calgary, we bring consistent quality across Canada. Smaller regional labs benefit from the same high-level service as national institutions — without inflated travel fees or long wait times.
Who We Serve
Our clients range from small academic labs to enterprise-level pharmaceutical companies. Each partnership is built on reliability, precision, and trust.
We support sectors including:
- Pharmaceutical & Biotech – routine QC, R&D, validation support
- Clinical & Diagnostics – uptime-critical LC-MS/MS workflows
- Environmental & Food Testing – routine GC-MS analysis
- Forensics & Cannabis Testing – validated workflows for compliance
- Academic & Government Labs – budget-friendly service programs
Whether you’re maintaining uptime in a regulated lab or managing high-volume sample throughput, Nautilus Precision offers the flexibility and technical depth to keep your instruments performing like new.
A Partner, Not Just a Service Provider
What sets Nautilus apart is our approach. We don’t see our clients as service calls — we see them as long-term partners. Our goal is to help labs achieve operational excellence by integrating technical reliability with compliance confidence.
We understand what it means when you say, “the instrument can’t go down.” That’s why we combine the agility of a local team with the rigor of a global service organization.
From emergency LC-MS repair to LCMS preventive maintenance, mass spec calibration, and instrument relocation, Nautilus Precision is redefining what technical support looks like in modern analytical laboratories.
Contact Nautilus Precision
For fast, expert mass spectrometry repair services near you, reach out to the team that Canada’s most demanding labs trust.
Website: Nautilus Precision
Service Coverage: Nationwide (Canada) + Eastern & Midwest U.S.
Specialties: LC-MS, GC-MS, HPLC, UPLC, IQ/OQ/PQ, Calibration, Turbo Pumps, Validation
Brands Supported: SCIEX, Agilent, Waters, Thermo, Shimadzu
When every result depends on precision — trust the name that stands for it.
Nautilus Precision. Keeping your instruments — and your science — running perfectly.